How We Work
In general we try to keep things simple and just focus on delivering a good service to every client, every time. And we always carry our core values – honesty, transparency and professionalism – with us when we head for work. Historically, we have experienced that many parties in the market have benefited from making things complicated and thereby capitalising from the uncertainty and non-transparency this has created in the market. We are allergic to this kind of behaviour and are focused on creating a hassle-free environment for our clients, whatever it is we are trying to assist them with.
Further, we never list properties at prices that we have not agreed to and believe are close to a fair market value. Tanzania is a place where sellers often ask for unrealistic amounts when they are selling, just to end up getting paid far less than the original asking price. In our world, this is a harmful behaviour for all parties in the market (including the sellers) and something we are trying to get rid of as a way to improve the functionality of the market.
We are also working on decreasing the transaction costs. We use a “One-Stop-Transaction-Service” as a tool to achieve this, at the same time as this increases the transparency for our clients. By being 100% open with all steps involved in buying or selling a property, people get a better understanding for the costs involved. Lower transaction costs is also something that will benefit all parties in the market long term.
Finally, we have a few “hands-on” guidelines as to how we work. Obviously, there will always be occasions when we don´t live up to these but we can promise you that we work hard in order to deliver on them;
- we respond to emails and return calls within 24 hours
- we are not late for appointments (and if we are – we will let you know)
- we don´t waste our clients time
- we base property valuations on financial fundamentals
- we try to keep things simple
- we are organised and structured
- we are realistic when it comes to the African time factor